Policies


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POLICIES

3D HELMET / E.I.S.: Policies

Satisfying our customers is a business philosophy that we respect, practice, and emphasize.

Since all helmets manufactured by 3D HELMET / E.I.S. are custom fabricated daily according to SIZE and 3D DESIGN the following terms apply.

To return a 3D HELMET

To return a helmet you MUST have a Return Merchandise number (RM), return authorization is REQUIRED on ALL returns. NO exceptions. NO returns of any type will be accepted without an RMA number. This can be done by contacting our service department at 1-866-334-3563. Any order returned without a return authorization or an RMA number will be refused and returned at the customer’s expense.

Issuance of a Return Merchandise (RM) number is not a guarantee of acceptance. All return orders MUST meet the following conditions to be accepted:

ALL returns must be returned in their original condition, in new, unworn, unsoiled, undamaged and in sellable condition to be accepted for return or exchange. NO helmet will be accepted that is returned having scuffs, scratches or any kind of marring to the surface of the helmet shell or the 3D artistry. Under no circumstance will a refund or credit be issued for a return that is considered “damaged” or not resalable. These items will not be accepted and will be returned to you at your expense.

Any helmets returned after 7 days of delivery will be limited to an exchange of another helmet or customer credit for a future purchase only.

Customer is responsible for properly packaging, shipping and insuring their return to us. We are not responsible for items while in transit to us and we highly recommend using a shipper with a tracking number and insurance for the value of the item.

ALL shipping and handling charges are non-returnable/ non-refundable for any reason and will not be included in calculation of returns or return credit. This includes any and all "Express" or expedited shipping fees on express orders. Customer is responsible for any and all return shipping charges.

All returns are subject to our approval. Any return not meeting our return criteria will be returned to you at your expense. We inspect all returns to ensure that they meet all the conditions of the return policy. Item(s) not meeting the return conditions will be held for return to you at your expense.

Please allow 10 business days for return processing, time starts after we have received the item for processing not from date of mailing. Missing or incomplete information, orders without an account created when initial order was placed may result in delays of up to 2 weeks.

We do NOT accept returns for customized products. Custom helmet orders or helmets with design combination by the customer are nonrefundable. For additional information, please call Customer Service at 1-866-334-3563

NO RESTOCKING FEES

To request a return:
By phone: 1-866-334-3563
Monday - Friday: 10 a.m. - 6 p.m. EST

We'll need the following information to authorize your return:
- Customer name
- Helmet model name
- Nature of the problem or reason for return.

REFUNDS

(1) ALL refunds must be made within 7 days of delivery signature.

(2) If payment was made by credit card, all refunds will have a 15% reprocessing fee to credit your credit card. All credit cards will be credited within 5 business days of helmet return.

(3) If payment was made by the online shopping cart/ Paypal, there is no reprocessing fee. All online orders will be credited within 10 business days of helmet return.

All DOT certified sales are final and can only be returned for a "SIZE EXCHANGE" of another helmet, DOT Certified helmets cannot be returned for a refund. No exceptions. ALL DOT "size exchanges MUST be requested within 7 days of delivery. No exceptions.

RETURN SHIPPING

ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for ALL return shipping charges and tracking delivery to 3D HELMET /E.I.S.
If you are returning a helmet for a SIZE or DESIGN exchange you will be responsible for ALL additional shipping charges to have a new helmet shipped back to you.

RUSH ORDERS?

We now have (2) TWO options for Express delivery.

SUPER FAST EXPRESS: This service guarantees delivery in 2-3 days, sometimes overnight for an additional service fee. Rates vary pending location. (Domestic and Global)

EXPRESS "FX": This service guarantees delivery within 10 business days of placing your order for an additional $25 service fee. However, most deliveries are made within one week (pending location).

Please note: Not all helmet designs and sizes are available for the SUPER FAST or EXPRESS "FX" service at all times. At our discretion, we will let you know if the helmet design and size you want is available for RUSH DELIVERY. To find out.... call. 1-866-334-3563 Any and all "Express" shipping fees are non-refundable.

CANADIAN /INTERNATIONAL ORDERS

For ALL orders being shipped to CANADA you MUST phone your order in to get your exact shipping costs to your region. Toll Free 1-866-3D-HELMET (334-3563)

The $12.99 shipping costs that is automatically calculated in our shopping cart is for U.S. orders ONLY.

For any and all orders shipped outside of the United States the receiver or consignee will be responsible for ALL duty, customs and or brokerage fees. 3D HELMET /E.I.S. is not responsible for any duty, customs and or brokerage fees on any orders whatsoever.

If you accept an order and refuse to pay the required duty, customs and brokerage fees for that order, 3D HELMET /E.I.S. will bill the full amount owed to the receiver/ consignee's credit card.

Absolutely no exceptions.